Contact

Primary Contact

Email: hello@datacost.co.za

DataCost is edited by Riccardo Vallaro. If this mailbox changes, this page will be updated with the current contact route.

For corrections, please include the affected page URL, network, the code or price you checked, where you checked it, and the date you saw it.

Report Pricing or USSD Errors

The fastest correction reports include enough detail for us to reproduce the issue without guessing.

• The DataCost page URL where you saw the issue
• The network name, bundle, USSD code, or menu path involved
• The price, validity, or code you saw on the operator side
• The date you checked it and whether it was in an app, USSD menu, SMS, or website

We prioritize corrections that affect buying decisions, airtime loss, subscription cancellation, or balance-checking instructions.

What We Can Help With

• Price or bundle table corrections
• USSD code accuracy feedback
• Editorial policy or methodology questions
• Privacy-related requests
• Advertising, analytics, or partnership queries

What DataCost Cannot Do

DataCost cannot access your SIM account, reverse a charge, cancel a subscription directly, or confirm a private personalised offer on your behalf. For account-specific billing, contact your mobile network and keep screenshots, timestamps, SMS confirmations, and balance records.

We can use those details to improve public guides, but operator support remains the correct route for private account action.

Response Expectations

We review requests in queue order and prioritise factual corrections that can affect consumer decisions.

Some updates require verification with official operator channels before publication.

Privacy requests, editorial complaints, and advertising or partnership questions should use the same email address with a clear subject line.