Role
FNO and wholesale infrastructure provider.
Fibre and Home Internet
Openserve Fibre in South Africa
Openserve is the fibre network operator behind many packages sold by retail ISPs.
Quick Answer
You usually order Openserve fibre through an ISP. Openserve provides infrastructure and installation, while the ISP bills and supports your package.
Order through
ISPs such as Mweb, Afrihost, Webafrica, Axxess and others.
Check
Address coverage, installation fees and cancellation terms.
Openserve role
Telkom group wholesale fibre infrastructure used by many retail ISPs.
- Consumer role
- Most consumers order Openserve fibre through an ISP such as Mweb, Afrihost, Webafrica or others.
- Infrastructure
- Provides and installs fibre infrastructure in covered areas and supplies wholesale access to ISPs.
- Coverage note
- Often present beyond the densest metro fibre areas, but exact coverage still depends on address and building status.
Checked Openserve package examples
Price examples checked on 20 June 2026. They are not live quotes and must be confirmed by exact address.
| Provider | Network | Speed | Monthly | Notes |
|---|---|---|---|---|
RSAWEB RSAWEB FTTH shop page | Openserve | 40/20 Mbps | R435 Checked | RSAWEB public shop page lists free installation and free setup on this row. Address check required. |
Webafrica Webafrica fibre page | Openserve | 40/20 Mbps | R439 Checked | Free setup worth R2000 and free wireless router shown on the public Webafrica fibre page. Address check required. |
Mweb Mweb Openserve fibre page | Openserve | 30/30 Mbps | R709 Checked | Mweb public Openserve page shows once-off processing, setup and termination fee notes; confirm exact terms by address. Address check required. |
Who to contact
| Item | Use | Note |
|---|---|---|
| FNO | Builds and manages the physical fibre network | Examples: Openserve, Vumatel, MetroFibre, Frogfoot, Octotel, Zoom Fibre. |
| ISP | Sells the internet service over the fibre network | Examples: Afrihost, Webafrica, Mweb, Vox, Axxess, RSAWEB, Cool Ideas. |
| Customer support | Usually starts with your ISP | The ISP escalates infrastructure faults to the FNO when the line/network is involved. |
| Coverage | Comes from the FNO, then package availability from the ISP | A provider can serve your suburb but not your exact complex, street or building. |
Sources checked for this guide
Mweb Openserve fibre explainerConsumer-facing example explaining Openserve as the fibre infrastructure provider and Mweb as ISP.Afrihost fibreProvider page for fibre package terms, coverage checks, installation, router and open-access explanations.Webafrica fibrePublic fibre package examples, setup claims and address-check flow.
Reviewed by Riccardo Vallaro, Telecom & Mobile Services Specialist
Last reviewed: 20 June 2026
Sources we check: Mweb Openserve fibre explainer, Afrihost fibre, Webafrica fibre. Price examples checked 20 June 2026; final fibre availability and pricing must be confirmed by exact address.
Why trust this: Guides are based on public operator pricing, USSD flows, official support pages, and South African prepaid user needs.
Found outdated info? Send a correction.
Related DataCost Pages
Frequently Asked Questions
Can DataCost tell me if fibre is available at my exact address?
No. Fibre coverage is address-specific, so DataCost explains what to check and links the decision together, but you must confirm availability on an official provider or FNO coverage checker.
Are the prices on DataCost guaranteed?
No. DataCost treats prices as checked public examples. Final pricing can change by address, FNO, promotion, installation status and provider terms.
Who should I contact when fibre is down?
Start with the ISP that bills you. The ISP can then escalate line or infrastructure faults to the FNO when needed.
DataCost does not sell fibre packages. Use these pages to understand the market, then confirm final price, address coverage, installation terms, router rules and cancellation costs with the official provider.
Author and review notes
Written by Riccardo Vallaro
Telecom & Mobile Services Specialist
Mobile services and telecom professional with experience across VAS, carrier billing, mobile content, and African operator partnerships.
Reviewed / updated: 20 June 2026
Why trust this guide: This fibre guide is built around consumer decisions: coverage, infrastructure owner, ISP role, checked price examples, installation terms and fallback options. Prices are examples, not live quotes.
Found something outdated? Send a correction.